Other Sites and Helpful Resources:

Customer Service Training Videos My friend Erich Toll owns a company called Engaging Training. They provide customer service training videos that are fun, easy, and highly effective. His site also offers free resources including customer service training tips, skills, articles and more! Every company is in the 'customer service business' and Erich's videos are a great source of training for your staff. You can also reach them by telephone at (800) 915-3815.